Frequently Asked Questions (FAQ)
This FAQ page addresses the most common questions from employers, job candidates, and recruitment partners using HiringSG. If your question is not covered, please contact our support team.
General Questions
What is HiringSG?
HiringSG is an online recruitment platform connecting employers with job candidates across various industries in Singapore. It supports direct hiring, manpower sourcing, and recruitment coordination.
Who can use HiringSG?
- Employers and companies hiring manpower
- Job candidates seeking employment
- Recruitment agencies and service partners
Is HiringSG free to use?
Basic features may be available free of charge. Certain services, listings, or premium features may require payment or subscription.
Do I need to register an account?
Yes. Account registration is required to post jobs, apply for positions, or access platform features.
Is HiringSG compliant with Singapore regulations?
Yes. HiringSG complies with Singapore laws including PDPA and applicable employment-related regulations.
Employer / Company FAQs
How do I post a job?
After registering and logging in as an employer, you can post a job by completing the job details form and submitting it for listing.
What information is required for job posting?
Typical requirements include:
- Job title and description
- Employment type and duration
- Salary range (if applicable)
- Work location
- Required qualifications or experience
How long will my job listing remain active?
Job listings remain active for the selected posting period or until manually closed by the employer.
Can I edit or remove a job post?
Yes. Employers can edit or deactivate job postings at any time through their dashboard.
How do I receive applications?
Applications are received directly through the HiringSG platform and can be viewed in the employer dashboard.
Can I contact candidates directly?
Yes, subject to platform rules and consent provided by the candidate.
Are recruitment agencies allowed?
Yes. Licensed recruitment agencies may use HiringSG, subject to verification and compliance requirements.
Job Candidate FAQs
How do I apply for a job?
Register an account, complete your profile, and apply directly through the job listing.
Is there any fee to apply for jobs?
No. Job candidates are not charged for applying to jobs unless explicitly stated for optional services.
What personal information is required?
Information may include name, contact details, work experience, qualifications, and supporting documents.
Can I update my profile after applying?
Yes. Profile information can be updated at any time, but previously submitted applications may retain the original data.
Will employers see all my personal details?
Employers can only view information that is relevant to the job application and permitted under PDPA.
How do I withdraw a job application?
You may withdraw an application via your dashboard if the employer has not yet taken action.
Account & Technical FAQs
I forgot my password. What should I do?
Use the “Forgot Password” function on the login page to reset your password.
Can I have more than one account?
No. Users should maintain only one account. Duplicate accounts may be suspended.
Why is my account suspended or restricted?
Accounts may be restricted due to:
- Violation of platform rules
- False or misleading information
- Suspected misuse or security concerns
Is my data secure?
HiringSG implements reasonable technical and organisational measures to protect user data.
Which browsers are supported?
HiringSG supports modern browsers such as Chrome, Edge, Safari, and Firefox.
PDPA & Data Protection FAQs
How does HiringSG handle personal data?
Personal data is collected, used, and disclosed in accordance with Singapore PDPA and our Privacy Policy.
Do I need to give consent?
Yes. By using the platform, you consent to the collection and use of your personal data for recruitment purposes.
Can I request access to my data?
Yes. Users may submit a request to access or correct their personal data.
How long is my data retained?
Data is retained only as long as necessary for recruitment, operational, or legal purposes.
Is my data shared with third parties?
Data is shared only with relevant parties such as employers, candidates, or service providers, strictly for recruitment-related purposes.
Payments & Billing FAQs
What payment methods are accepted?
Accepted payment methods may include credit cards, bank transfers, or other supported online payment gateways.
Are payments refundable?
Refunds are subject to the applicable service terms and conditions.
Will I receive an invoice?
Yes. Invoices or receipts are available upon successful payment.
Compliance & Legal FAQs
Does HiringSG verify employers?
HiringSG may conduct verification checks to ensure legitimacy and compliance.
Are fake job postings allowed?
No. Any fraudulent or misleading job postings will be removed immediately.
What happens if a dispute arises?
Disputes should be reported to HiringSG. Resolution will follow platform policies and applicable laws.
Support & Contact FAQs
How do I contact HiringSG support?
Support can be reached via the contact form or official support email listed on the website.
What are the support hours?
Support hours are subject to availability and will be stated on the contact page.
Where can I report abuse or suspicious activity?
Any suspicious activity should be reported immediately through the platform or via support contact.
Updates & Platform Changes
Will these FAQs change?
Yes. FAQs may be updated from time to time to reflect platform enhancements or regulatory changes.
How will I be notified of changes?
Major changes will be communicated through the platform or official announcements.
If you need further clarification, please contact HiringSG support.